Refund Policy & FAQs

 

How long do I have access to the course after purchasing? 

You have unlimited access to the course for a minimum of twelve months and can work at your own pace as long as you have access. 

 

Can I get a refund? What is your refund policy?

We offer a 100% refund policy, no questions asked for 30 days. It really is that simple. We believe in our product and we believe in keeping our customers 100% satisfied. Want a refund in 30 days? No problem! We have you covered!

 

Can I view the course more than once?

Yes!  Our courses are designed to be “work at your own pace”.  Therefore, all of the content is available as soon as you purchase and for as long as you need it! You have unlimited access and can view the course as many times as you'd like!

 

What supplies are required?

A list of recommended supplies is covered in the course! 

 

Approximate cost of supplies necessary?

We always recommend that you work within your own budget.  Willow will show you her recommended supply list that is a mix of student grade and professional supplies and why she chose them for the class. You can decide what to purchase once you’ve watched the supplies lesson.  

 

Are there any supplies provided?

No, what you are purchasing is pre-recorded video lessons! Each section is broken down into manageable video lessons so you can easily look back and review sections if needed. 

 

Do I need to know how to draw to take this class?

No drawing experience necessary.  

 

Can I download the course?

The lessons are viewed via our online portal. Downloading of the course is not available due to internet piracy. We hope you understand this is the only way to protect the course from being resold. 

 

How do I change my password?

Once you have accessed your account using the provided username and password you may change your password by selecting the profile icon in the top right (This looks like the outline of a person) then selecting settings. Scroll down to the section labeled “Password”, here you enter the current password and then the new password twice. Select “Save” at the bottom right hand corner. 

 

Where can I find the downloadable line drawings for this class?

For desktop users, the download link can be found on the right-hand side under the section titled Downloads. For mobile/tablet users the download link can be found at the bottom of the page under the section titled Comments.

 

Do I need to be located in a specific country to purchase? 

No, everything is available online no matter where you live!